How many months is the monitoring agreement for?

Our initial monitoring agreement for residential properties is for 36 months. After those 36 months, the agreement becomes month-to-month.

You also have the option to be on a month-to-month contract instead of the 3-year contract.

For commercial properties, the standard contract length is 60 months.

Do I own the equipment once i purchase it?

Yes, when you pay for your equipment, that equipment is yours forever. We don't "lease" equipment or sell any equipment that is proprietary.

What’s the monthly cost of a home alarm system?

On average, home security systems with a cellular communicator will cost you anywhere from $20 to $40 a month. Systems that include video cameras like business security systems have an average monthly cost between $45 to $70 a month.

How do I secure my windows?

In addition to installing home security systems to protect your property, there are a number of things you can do to keep your windows safe. Popular methods involve reinforcing the windows to make them harder to break.

• Use window security film. Window films, while not impenetrable, can delay the burglar's entry long enough to deter them altogether.

• Install burglar bars. Burglar bars are some of the strongest protection a window have, but keep in mind that they need to be compliant with fire safety laws.

• Install smash-proof glass. Using polycarbonate or Plexiglas instead of regular glass means your window can resist everything short of a battering ram. Be warned though, this upgrade can cost thousands of dollars for a single pane.

• Add window sensors. Your home security company can add these on your windows so that any unauthorized entry will immediately be picked up by the home alarm system.

• Add a glass break detector. Window sensors don’t protect against someone smashing through large glass windows or sliding glass doors and walking through it. Glass break detectors, on the other hand, recognize the sounds produced by breaking glass and alert your home security company.

What are the components of a home security system?

A home security system consists of different components, including motion detectors, security cameras, glass break detectors, door and window sensors, smoke detectors, and carbon monoxide detectors. These alarm system components work together to keep you safe.

These home alarm system components -- when backed by the protection of alarm monitoring from a home security company -- work together to keep you safe.

Do you have fees or costs other than the upfront equipment cost, installation, and monthly monitoring?

Hidden fees are bad for everybody. Transparency is how we build great relationships with our customers that last decades. The only upfront costs you pay are the equipment and the cost of installation.

If you ever have questions about our billing process, our sales team will be happy to assist you.

As for maintenance costs, all equipment is warrantied through us for 1 year.

Can I upgrade my plan in the future?

Yes, you can upgrade your plan at any time by calling 0410-460-960. However, you only get a system discount upon the initial purchase of a new system, not if you upgrade your plan at a later date.

What’s the difference between robbery and burgulary?

Robbery, unlike theft, means taking property from another person in a face-to-face interaction using intimidation, coercion, and/or force. Burglaries, however, often occur without a victim present.

What time do burglars break in?

Almost two-thirds of burglaries occur between the hours of 6am and 6pm. Most burglars want to avoid confrontation so they won't strike if they think someone's home. Read up on how you can tell if your home is being cased by burglars.

Your home is most likely to be targeted by burglars between the hours of 10am-3pm when you're at work and children are at school. Learn more about what you can do to prevent burglaries by following our list of home security tips.

How much will the equipment, monitoring and installation cost?

Home security costs vary depending on three factors: the size of your property, the number of entry points, and the functionality you want from the system.

Alarm system equipment prices start at around $300 on the lower end for a basic alarm system designed for a small home or apartment. For larger properties, expect closer to $1,000, especially if you need the system to be professionally installed.

Keep in mind that you may not need to buy new equipment at all. Many local security providers like Alarm New England are able to reuse most, if not all, of your existing security system.

Switching to a home security company generally saves you money and eliminates the frustration that customers often face when trying to get ahold of a live person at a large corporation.

Plus, even if you want to replace your security system altogether for something more up-to-date, we make that process simple and help you save money by offering you a free video doorbell camera with any security system. To access that deal, design a system with us using our online tool or with one of our sales reps over the phone.